You need it solved?
Troubleshooting is a form of problem solving.
We will help you search systematically for the source of your problem so that it can be solved as fast as possible. Usually, proceeding by elimination we are able to isolate the possible causes of the problems on the phone. It is then up to you to decide whether we should come to your site to implement our proposale or if you want to try it on you own.
Just give us a call!
We can assist you on our complete product range and even more:
• Instrument utilisation
• Software questions
• Chromatographic issues
We will fix it for you!
Since an analytical instrument is usually in a set-up of several machine, we have acquired quite some knowledge about various instrument and are able to concile this knowledge in our troubleshooting.
Support options
•Telephone support:
First contact and evaluation
•Support at customer site:
Troubleshooting on your instrument.
•Maintenance agreement:
Keep your instrument in top shape
•Support via Internet:
Give us access to your computer and we will solve your problem at your site on your system using remote access software.
